3G camera protects company from false motor claim

A roadside assistance and vehicle recovery company from Hampshire was able to successfully defend against a false insurance claim by using video evidence taken from a 3G camera.

A driver of a motorhome claimed that one of Ravenscroft Motors’ car transporters jumped a red light resulting in a crash at the A331 Interchange near Frimley, Surrey.

Footage taken using Intelligent Telematics’ IT1000 3G camera meant that the company were able to prove the allegations to be false, saving a bill of over £6,000 in repair costs.

The footage shows the moments leading up to the collision, contradicting the motorhome driver’s version of events.

It shows the car transporter travelling in the same direction as the motorhome and not entering the roundabout from an alternative route, disproving the red light claim. It then reveals the motorhome switching lanes without due care, resulting in significant damage to the offside front corner of the car transporter and the rear of the motorhome.

Martin Brimson, Transport Manager at Ravenscroft Motors said: “The cost of repairs to our vehicle alone was more than £6,000, so the overall claim could have reached over £15,000 had we not been able to challenge this false driving allegation.

“We installed the IT1000 vehicle cameras on 70 vehicles last year to help reduce insurance costs and better handle the claims process, while at the same time provide a way of engaging with our drivers to promote responsible driving. Having access to HD footage of driving incidents within minutes of them occurring has been invaluable, enabling us to respond quickly to any given situation.”

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